How do I cancel my trial:Just follow these steps below:1) Open the app on your device2) Select "Settings" in the bottom right3) Select "Manage Account"4) Select "Manage Subscription"5) Click "Cancel Subscription"Then, you will be redirected to your iOS Subscription Settings within the iOS settings app to cancel the active trial. Make sure to hit cancel once redirected, otherwise your trial will not be officially cancelled.
How do I cancel my active subscription:Just follow these steps below:1) Open the app on your device2) Select "Settings" in the bottom right3) Select "Manage Account"4) Select "Manage Subscription"5) Click "Cancel Subscription"Then, you will be redirected to your iOS Subscription Settings within the iOS settings app to cancel the active subscription. Make sure to hit cancel once redirected, otherwise your subscription will not be officially cancelled."
My partner purchased a subscription but it says I need to purchase one as well.You do NOT need your own subscription if your partner already started a trial or purchased a subscription. You just need to restore the purchase on your device. To do this, simply open the app -> tap "Settings" -> tap "Manage Account" -> tap "Manage Subscription" -> tap "Restore Purchase".If you receive an error message or that does not work, you most likely created your own family instead of using the co-parent code that your partner should have shared with you. Please email us at contact@joonapp.io so we can help link your accounts.
How to switch from an annual to a monthly plan:Send us an email to contact@joonapp.io so we can help you set this up on your account!
When I go to cancel my trial/subscription, I cant find an active subscription in my iOS settings.This is most likely because you purchased a subscription through our website. In order to cancel it, just click the link here to login to your web portal and select "Billing" in order to cancel it.
How do I request a refund?In order to receive a refund, you must request it from Apple as they manage all refunds for apps on the App Store. To request a refund from Apple, just use this link.Make sure to cancel your subscription first! Apple cannot issue you a refund with an active Joon subscription. To learn how to cancel your subscription, select the "Modifying Your Subscription" button on this page.
What is your refund policy?We have a 30-day 100% money back guarantee. This guarantee goes into effect the first day that your trial ends and you convert into a paying user. If you attempt to request a refund 30 days after you have purchased Joon using the link above, you will receive a notice that your Joon subscription is no longer eligible for a refund.
How long does it take for the refund to process?Apple usually takes 1-2 business days to process your refund request and return the money back to the card used to purchase a subscription.
How many other adults can I add to my account under 1 subscription?You can add as many adults to your Joon family as you'd like! No additional subscriptions are necessary :)
How many children can I add to my account under 1 subscription?You can add as many children to your Joon family as you'd like as well! No additional subscriptions are necessary :)
How many devices can I install Joon on under 1 subscription?There is no limit on the number of devices you can use with 1 Joon subscription.
Is there a free version of Joon?At the moment, there is no free version of Joon. It is a pure subscription app. However, you do get a 7-day free trial to test out the app first before purchasing a subscription plan!
When I go to cancel my trial/subscription, I cant find an active subscription in my iOS settings.This is most likely because you purchased a subscription through our website. In order to cancel it, just click the link here to login to your web portal and select "Cancel" in order to cancel it.
How do I cancel my active subscription:Just follow these steps below:1) Open the app on your device2) Select "Settings" in the bottom right3) Select "Manage Account"4) Select "Manage Subscription"5) Click "Cancel Subscription"Then, you will be redirected to your iOS Subscription Settings within the iOS settings app to cancel the active subscription. Make sure to hit cancel once redirected, otherwise your subscription will not be officially cancelled."
My partner purchased a subscription but it says I need to purchase one as well.You do NOT need your own subscription if your partner already started a trial or purchased a subscription. You just need to restore the purchase on your device. To do this, simply open the app -> tap "Settings" -> tap "Manage Account" -> tap "Manage Subscription" -> tap "Restore Purchase".If you receive an error message or that does not work, you most likely created your own family instead of using the co-parent code that your partner should have shared with you. Please email us at contact@joonapp.io so we can help link your accounts.
How many other adults can I add to my account under 1 subscription?You can add as many adults to your Joon family as you'd like! No additional subscriptions are necessary!
How many children can I add to my account under 1 subscription?You can add as many children to your Joon family as you'd like as well! No additional subscriptions are necessary!
Is there a free version of Joon?At the moment, there is no free version of Joon. It is a pure subscription app. However, you do get a 7-day free trial to test out the app first before purchasing a subscription plan.You can also verify 7 Quests without even entering a credit card or starting a trial.
How do I request a refund?In order to receive a refund, you must request it from Apple as they manage all refunds for apps on the App Store. To request a refund from Apple, use this link.Make sure to cancel your subscription first! Apple cannot issue you a refund with an active Joon subscription. To learn how to cancel your subscription, select the "Modifying Your Subscription" button on this page.
Still need help? Click below to send us an email! 💌(our response time is 24-48 hours)
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