How do I cancel my trial:If you started a trial in the app:1. Click here to open your Subscription Settings2. Select Joon3. Click "Cancel Subscription"If you started a trial on our website:1. Click here to sign into your web account2. If on mobile, tap "Family" and then the settings icon. If on a desktop, select "Settings"3. Select "Subscription" and "Cancel Subscription"If you still need help, here's a full guide from Apple!
How do I cancel my active subscription:If you started a subscription in the app:1. Click here to open your Subscription Settings2. Select Joon3. Click "Cancel Subscription"If you started a subscription on our website:1. Click here to sign into your web account2. If on mobile, tap "Family" and then the settings icon. If on a desktop, select "Settings"3. Select "Subscription" and "Cancel Subscription"If you still need help, here's a full guide from Apple!
My partner purchased a subscription but it says I need to purchase one as well.You do NOT need your own subscription if your partner already started a trial or purchased a subscription. You just need to restore the purchase on your device. To do this, simply open the app -> tap "Settings" -> tap "Manage Account" -> tap "Manage Subscription" -> tap "Restore Purchase".If you receive an error message or that does not work, you most likely created your own family instead of using the co-parent code that your partner should have shared with you. Please email us at contact@joonapp.io so we can help link your accounts.
How to switch from an annual to a monthly plan:Send us an email to contact@joonapp.io so we can help you set this up on your account!
When I go to cancel my trial/subscription, I cant find an active subscription in my iOS settings.This is most likely because you purchased a subscription through our website. In order to cancel it, just click the link here to login to your web portal and select "Billing" in order to cancel it.
How do I request a refund?If you started a subscription via our website:Contact us at contact@joonapp.io and we'll process the refund for you ASAP :) Please make sure to include the email you used to sign up for Joon.If you started a subscription via Apple: In order to receive a refund, you must request it from Apple as they manage all refunds for apps on the App Store. To request a refund from Apple, use this link.Make sure to cancel your subscription first! Apple cannot issue you a refund with an active Joon subscription. To learn how to cancel your subscription, select the "Modifying Your Subscription" button on this page.
What is your refund policy?We have a 30-day 100% money back guarantee. This guarantee goes into effect the first day that your trial ends and you convert into a paying user. If you attempt to request a refund 30 days after you have purchased Joon using the link above, you will receive a notice that your Joon subscription is no longer eligible for a refund.
How long does it take for the refund to process?It usually takes 3-5 business days to process your refund request and return the money back to the card used to purchase a subscription.
How many other adults can I add to my account under 1 subscription?You can add as many adults to your Joon family as you'd like! No additional subscriptions are necessary :)
How many children can I add to my account under 1 subscription?You can add as many children to your Joon family as you'd like as well! No additional subscriptions are necessary :)
How many devices can I install Joon on under 1 subscription?There is no limit on the number of devices you can use with 1 Joon subscription.
Is there a free version of Joon?Yes there is!. You can access the premium version of Joon without starting a trial or entering your credit card information by simply hitting the “X” button on the paywall pop up. Just keep in mind that you can only verify up to 7 Quests a day on the free version before hitting the daily limit. If you find yourself consistently hitting the daily limit, then you can start a 7-day free trial to bypass this limit!
How do I cancel my trial:If you started a trial in the app:1. Click here to open your Subscription Settings2. Select Joon3. Click "Cancel Subscription"If you started a trial on our website:1. Click here to sign into your web account2. If on mobile, tap "Family" and then the settings icon. If on a desktop, select "Settings"3. Select "Subscription" and "Cancel Subscription"If you still need help, here's a full guide from Apple!
When I go to cancel my trial/subscription, I cant find an active subscription in my iOS settings.This is most likely because you purchased a subscription through our website. In order to cancel it, just click the link here to login to your web portal and select "Cancel" in order to cancel it.
How do I cancel my active subscription:If you started a subscription in the app:1. Click here to open your Subscription Settings2. Select Joon3. Click "Cancel Subscription"If you started a subscription on our website:1. Click here to sign into your web account2. If on mobile, tap "Family" and then the settings icon. If on a desktop, select "Settings"3. Select "Subscription" and "Cancel Subscription"If you still need help, here's a full guide from Apple!
My partner purchased a subscription but it says I need to purchase one as well.You do NOT need your own subscription if your partner already started a trial or purchased a subscription. You just need to restore the purchase on your device. To do this, simply open the app -> tap "Settings" -> tap "Manage Account" -> tap "Manage Subscription" -> tap "Restore Purchase".If you receive an error message or that does not work, you most likely created your own family instead of using the co-parent code that your partner should have shared with you. Please email us at contact@joonapp.io so we can help link your accounts.
How many other adults can I add to my account under 1 subscription?You can add as many adults to your Joon family as you'd like! No additional subscriptions are necessary!
How many children can I add to my account under 1 subscription?You can add as many children to your Joon family as you'd like as well! No additional subscriptions are necessary!
How long does it take for the refund to process?It usually takes 3-5 business days to process your refund request and return the money back to the card used to purchase a subscription.
Still need help? Click below to send us an email! 💌(our response time is 24-48 hours)
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